MCA Management Company is committed to protecting the privacy and security of your personal and financial information. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our payment services. By accessing or using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1. Personal Information: This may include your name, email address, postal address, phone number, and other identifying information that you provide to us.

1.2. Financial Information: We collect payment information, such as credit card details, bank account information, and other payment-related information when you make a payment or transaction through our website.

1.3. Log Data: We automatically collect information about your device, browser, and usage of our website, including your IP address, access times, and the pages you visit.

2. How We Use Your Information

We may use your information for the following purposes:

2.1. To Provide Services: We use your information to process payments, provide customer support, and enhance your user experience.

2.2. Security: We employ your information to protect our website and services against fraud, unauthorized access, or other illegal activities.

2.3. Communication: We may send you transaction notifications, service updates, and promotional messages that you can opt out of at any time.

3. Information Sharing

We may share your information under the following circumstances:

3.1. Service Providers: We may share your information with third-party service providers who assist us in providing our services, but only to the extent necessary.

3.2. Legal Compliance: We may disclose your information to comply with legal obligations or in response to valid requests from law enforcement or other government authorities.

4. Your Choices

4.1. Access and Correction: You may access and update your personal information by logging into your account. You may also contact us to make corrections or request deletion of your data.

4.2. Opt-out: You can choose not to receive promotional emails from us by following the unsubscribe instructions in the emails you receive.

5. Security

We take reasonable measures to protect your personal and financial information. However, no method of transmission over the Internet or electronic storage is entirely secure. We cannot guarantee absolute security, and you use our website and services at your own risk.

6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes through the website or by email.

7. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

636-677-3000 or info@mcacollectionagency.com

Refund policy

At MCA Management Company, we understand that there may be situations where a refund request is necessary. This policy outlines the conditions and procedures for requesting and processing refunds.

1. Eligibility for Refunds:

If a refund is requested, it will be considered on a case-by-case basis, and eligibility will be determined by the circumstances involved.

2. Refund Request Process:

Consumers seeking a refund must call our office at 636-677-3000 or email info@mcacollectionagency.com
The refund request should include the following information:
- Consumer's name and contact information
- Details of the case or account number
- A description of the specific circumstances necessitating the refund
Supporting documentation may be required, such as evidence of payment, unsuccessful recovery attempts, or other relevant information.

3. Refund Evaluation:

Once we receive a refund request, our team will carefully review the circumstances and the consumer's file to determine eligibility.
We will provide a response to the refund request within 24 hours from the date of receipt.

4. Refund Method:

If a refund is approved, it will be issued in the same form as the original payment made to MCA Management Company. For example, if you paid by credit card, the refund will be credited to the same credit card account.

5. Fees and Charges:

Any applicable fees or charges for processing the refund, such as administrative fees, will be deducted from the refund amount.

6. Changes to the Policy:

MCA Management Company reserves the right to update or modify this refund policy as needed. Any changes will be posted on our website and will become effective on the specified date.

If you have any questions or need further clarification about our refund policy, please contact our customer support team at 636-677-3000 or info@mcacollectionagency.com.